• Elizabeth Espinosa

IH HOTLINE: How can I prepare for my internship? 我该为实习作出什么准备?

Updated: Jun 4



We received a letter from Huang in Yangzhou who asked:

Hello, IH hotline, I'm a student in school, but I haven't yet done my internship. I want to know how to prepare the students for the job? How to improve myself in the process of doing an internship?

Thank you for your questions Huang!

Here are 5 ways you can prepare before and during your internship to make sure you get the most out of the experience:



1. Make a Learning List

Before you even start to apply for an internship, take time to write a list of all the things you want to learn or some of the departments you are curious about. That list is something that you can take with you to the interview process so that you can share that with the hiring manager or with your future boss so that they know you’re serious about learning and that you are going to be assigned to the right role.



2. Do Your Homework

Once you know which hotel or role you are going to be assigned to for your internship, do your homework. Go to the website, read what the customers are saying on social media, check to see how many rooms your hotel has, how many restaurants, read the menus! All of that information is available online and the more you prepare BEFORE your internship, the more confident you are going to be to serve guests. And I know as a senior leader, that when I see an intern who is confident and is being mentioned by name time and time again on social media, I know we have a rising star!




3. Be Realistic

As an intern you are occupying a much- needed job or a role for the hotel or restaurant. Not all companies have the time or resources to be able to allow you to cross-train in other departments. So, that learning list that you had at the beginning of the internship, make sure that you are reviewing that with you manager to see how you can start to learn some of those things in your current schedule. Otherwise, the more willing you are to put in the effort to come in a few hours early before your shift, or stay a few hours late so that you can cross-train in another department, is going to show your manager and they are going to want to be more willing to put in the effort to help you achieve your learning goals.





4. Learn from the Best!

Who are those top performing team members that are always optimistic and that are great with the guests? These are people that you can learn from; you can observe how they work, how they speak with guests and more importantly they are going to help to keep you motivated and focused on achieving your goals. Avoid at all costs negative people or team members who are constantly complaining about their job. They are going to keep you from achieving your goals and hospitality is hard work, but it’s so much more rewarding when you can have fun on your job and you can also learn along the way.



5. Check the Learning List Frequently

I recommend that you do that at least once a month, but the best is to look at your learning list once a week so that every week, you are keeping your goals at the forefront of your mind. You are checking to see all the things that you’ve learned during the week or perhaps some things you’ve learned you didn’t expect to learn and you can add those to your learning list. This is a great way to to stay motivated and to make sure you are achieving the goals that you set out to learn during your internship.


Huang, I hope this helped to answer your questions, and thank you so much for reaching out to the IH Hotline!



If you or someone you know would like to ask a question or seek advice for your career in hospitality, please feel free to write to us:

info@inspirehospitality.com.cn

Subject: IH Hotline




我们收到一封来自扬州的信,来自扬州的黄说:


您好IH热线:
我是在校学生还没有实习,我想知道在校学生该如何做好入职前的准备呢?实习过程中该如何快速提升自己呢?

谢谢你的问题! 这里五种方法可以让你的实习之前和实习期间做好准备:


第一 制定学习清单

在申请实习之前,首先要考虑您感兴趣的部门或哪些业务职能您期待从中有最大的收获。列出您想学的东西,并在面试中做好准备。此列表应与您的招聘经理和直属主管共享,以便他们知道您是很认真的期待在实习中有所收获。


第二 提前做功课

一旦确定了实习的酒店和职位,就要开始做功课。访问酒店官网,查看社交媒体排名和客人在猫途鹰,携程,亿客行等的评论。此城市中和该酒店或者餐厅类似的有哪些?该酒店有多少间客房?酒店提供哪些服务?了解餐厅的菜单。所有这些信息都可以在网上获得,在开始实习之前,您知道的越多,您就越有信心为客人服务。作为资深的经理人,我们非常重视客人的评论,客人满意度排名是衡量酒店的指标。当我看到一个实习生被客人一次又一次地在社交媒体上提名表扬时,我知道他是冉冉升起的新星!


第三 实事求是

当您实习时,您占据了酒店或餐厅不可或缺的职位。并非所有公司/酒店都有时间或资源允许您在其他部门进行交叉培训。如果您已准备好学习列表(第1点中提及),您可以与直属经理讨论如何将这些学习机会纳入您的日程安排。您的时间灵活度和学习意愿决定了学习到更多东西的机会:即愿意提前几个小时来上班,或者在完成8小时工作后继续去另一个部门工作几个小时。如果您愿意付出努力,管理者将更愿意投入努力来培养你。

第四 和部门表现最棒的做朋友找到团队中表现最好、最积极的人,并努力像他们一样。被高绩效员工围绕,这样您就可以通过观察他们,了解他们如何安排每日的工作以及如何与客人沟通。不惜一切代价避免对工作消极或总是抱怨的员工;这些员工会无形中给您带来负面影响,不利于您完成实习开始时准备的学习清单。在酒店工作不轻松,但当您乐在其中并一路学习时,它更有意义而且成就感满满!


第五 经常检查学习清单

您需要经常检查该学习列表。我建议你每月至少做一次,但最好的是每周一次,这样你放在学习清单上的一切总是在你脑海中。如果你每周在学习清单上学到了一些东西,甚至你学到了一些新东西,它可以帮助你每周复习一下。这是保持自我激励的好方法,当清单上的内容都学到了你会为自己的小小成就感到自豪。


黄,感谢你联系IH 热线。希望以上回答了你的问题。我们很愿意提供帮助,期待收到更多问题。激发员工心中好客之情 – 这就是我们想做的!




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