• Elizabeth Espinosa

IH HOTLINE: Did I make the right decision to study hospitality? 我学习酒店管理专业是正确的选择吗?





We received the following questions from Zhang, who is from Zhuhai, China!



Dear IH Hotline,

I hope my message finds you well.

At this unprecedented time, I have a question regarding my personal professional development. I would like to know how could I develop my skills to best cope with the changing hotel environment, and adapt them to work once COVID-19 is over? And how much has COVID-19 affected the recruiting demand for the hospitality industry in China? As a young hospitality talent who has invested much on overseas education, I wonder how could I maximize my value in the hospitality industry, which normally is perceived as a relatively low-paid work sector?

Thank you for your efforts in advance, and I look forward to your reply!!



Dear Zhang,

Thank you for your questions and for reaching out to the IH Hotline! We will start with answering your last question first:



Q: As a young hospitality talent who has invested much on overseas education, I wonder how could I maximize my value in the hospitality industry, which normally is perceived as a relatively low-paid work sector?


A: Let’s start with thinking about the ROI (return on investment) for your hospitality education. By studying hospitality, you have learned/experienced the following:

  • Adaptability

  • Exposure and ability to work with diverse people

  • Customer service mindset

  • Empathy

  • Living/working in other countries

  • Business basics, operations and finance

What’s even more of an ROI for your education is that the skills listed above can be applied to ANY industry – a great advantage to you and your future!

As for salary, one thing to keep in mind is that entry level salary, is just that – entry level salary.

In any job, you have to start with the basics. The more experience & expertise you acquire, the more valuable you become and the better positioned you are to negotiate your salary and opportunities for promotion. As mentioned above, your skillset is 100% transferrable. If working in a hotel or restaurant is not for you, explore other industries for your career that utilizes your valuable hospitality skills.

Our Stay Inspired Interview Series can help you explore these alternative career paths: https://www.inspirehospitality.com.cn/stayinspired



Q: I would like to know how could I develop my skills to best cope with the changing hotel environment, and adapt them to work once COVID-19 is over?


A: The most critical skill needed for a changing hotel environment is adaptability. Adaptability is the ability to remain calm, collected, and finding opportunities to overcome difficult situations like COVID-19.

Below is a list of how hotels have changed since COVID-19 and you can think about how you can adapt to this new reality for hotel operations:

  • Food delivery/ drive-through services

  • Temperature checks through body scans, facial recognition, QR codes

  • Strict guidelines for cleaning/ sanitizing guest rooms and public areas

  • Diverse marketing communication platforms and brand messaging

  • Cost savings through reduced operations and services



Q: And how much has COVID-19 affected the recruiting demand in the hospitality industry in China?


A: According to the HVS report “COVID-19 and the Chinese Hotel Sector”, hotel owners and investors reported a reduction of frontline staff by 75-80% through measures that included reducing hours and clearing annual leave. The report also highlighted short-term and long-term measures that hotel owners are considering as part of a long-term strategy:

  • Increase proportion of local employees

  • Raise commission and reduce base salary

Read the report: https://www.hvs.com/article/8723-COVID-19-and-the-Chinese-Hotel-Sector


COVID-19 is not the last crisis that will impact our industry, but your hospitality training has equipped you with the essential skills to overcome any crisis – another valuable ROI!


Submit your questions to the IH Hotline by writing to info@inspirehospitality.com.cn with the subject line IH HOTLINE.

Inspire Hospitality - we want to do just that!





我们收到了来自珠海的小张的提问!


在这个史无前例的时期,我对我个人的职业规划有一些疑问。我想知道在新冠病毒期间,在家里,我应该学习什么技能以应对不断变化的酒店业,并在疫情后将这些技能应用到工作中?此外,新冠病毒多大程度上影响了中国酒店行业的用工需求?我们知道酒店行业的薪水通常不高。作为一个投入了很可观的海外教育支出的酒店业人才,我该如何最大程度发挥自己的价值?


亲爱的张,

谢谢你给我们来信。我们将从回答你的最后一个问题开始。


作为一个付出了可观海外教育投资的酒店业青年人才,我想知道我如何能在薪酬较少的酒店业实现自己的投入与回报成正比?


对于你的酒店业教育背景,让我们从ROI(投资回报率)说起。在海外进行了酒店业的相关学习后,相信你已经经历或具备了:


  • 适应能力

  • 开阔的视野及能与不同文化背景的人共事的能力

  • 客户至上的服务理念

  • 共情能力

  • 在其他国家生活或工作的经历

  • 业务的基本操作、营运和财务分析的能力

此外,对于你的海外教育更重要的ROI,即你可以将上述技能应用到任何一个行业中——这将成为你未来发展的一个巨大优势!


至于薪水方面,一个你需要铭记在心的理念是,进入任何一个行业的起薪始终只是起薪。

对于任何行业,你都需要从最基本的职位做起。当你积累了更多经验和专业知识,你会变得更有价值,并让自己处于谈判薪水和晋升机会的有利地位。就像之前说的那样,你的技能是100%可以转化的。如果酒店和餐饮的工作不适合你,你可以涉足其他能利用到你宝贵的酒店业技能的行业。

敬请关注我们的“启发灵感”系列访谈会,这会拓展你的职业选择方向!https://www.inspirehospitality.com.cn/stayinspired


我想知道我应该学习哪些技能来应对在新冠病毒中变化的酒店行业,并可以在疫情过后把它们应用到工作中?


当下变化的酒店行业最需要的技能是应变能力。应变能力具体指保持冷静,镇定并能在危机时刻发现机会并找到解决方法的能力,如现在的新冠疫情。以下是新冠疫情前后酒店发生变化的清单。你可以从酒店运营的角度思考如何调整自己并适应这些变化:


  • 提供送餐及取餐服务

  • 体温测量仪,人脸识别系统及健康码

  • 更加严格要求清洁、消毒客房和公共区域的标准

  • 多元化的品牌和市场营销手段

  • 通过减少运营成本和简化服务来节约开支


新冠疫情从多大程度影响了中国酒店的用工需求?


根据豪威盛“新冠疫情对中国酒店业影响”的研究报告,酒店业主和投资方提到因为在采取了减少工时和提前清零年假的措施后,一线员工的流失率达到75% - 80%。报告还重点提及长期应对战略角度,酒店业主将会采取的一些短期和长期的举措:


  • 提高当地员工的比率

  • 增加奖金(提成),减少基本工资

报告链接: https://www.hvs.com/article/8723-COVID-19-and-the-Chinese-Hotel-Sector


新冠疫情无疑对酒店业影响深远,也许这仅仅是个开始。但你学到专业知识使你具备应对任何危机的能力——这是另一个宝贵的ROI!

如果你也想提问,请将邮件发送到 info@inspirehospitality.com.cn,并在题目处标明“IH HOTLINE”

Inspire Hospitality, 我们想要激发人们的好客之情!


www.inspirehospitality.com.cn

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