Our Services

We help our clients inspire hospitality in their service teams. With our international luxury hotel background, the services we provide are highly-tailored to each of our client’s operations and brand identities.

CREATING SERVICE CULTURES

FOR EXISTING COMPANIES, AND

NEWLY-FORMED COMPANIES OR BRANDS

Optimize service for Chinese guests
Brand books and operation manuals
Pre-opening service simulations
Customer satisfaction programs
Amenity programs and look books
Standard operating procedures
New employee orientation programs
Train-the-trainer programs
Secret shopper quality audits
Complaint handling process

OUR CLIENTS

China’s leading fitness brand to L’Catterton, an LVMH-backed private equity firm. We were chosen to support with restructuring the service operations and training plans with the aim of becoming the market leader in the luxury fitness sector in China.

A pioneer in the luxury cultural retail concept. As part of the pre-opening preparations for this flagship location, we were selected to elevate and train service standards and customer touchpoints to reflect a luxury retail experience.

The K11 luxury flagship residences at Victoria Dockside in Hong Kong. We were entrusted to create the brand service culture and standards, training plans and facilitate the pre-opening simulations to prepare for the arrival of their discerning residents and guests.

One Step Ahead is recognized as one of the leading holistic preparatory programs for Chinese middle school students seeking entrance to private high schools in the United States. Inspire Hospitality provides their students with public speaking, social interaction and interview skills training to help them be outstanding in all cross-cultural settings.