OUR SERVICES
We help our clients inspire hospitality in their service teams. With our international luxury hotel background, the services we provide are highly-tailored to each of our client’s operations and brand identities.
CREATING SERVICE CULTURES
FOR EXISTING COMPANIES, AND
NEWLY-FORMED COMPANIES OR BRANDS
Optimize service for Chinese guests
Brand books and operation manuals
Pre-opening service simulations
Customer satisfaction programs
Amenity programs and look books
Standard operating procedures
New employee orientation programs
Train-the-trainer programs
Secret shopper quality audits
Complaint handling process