KEYNOTE AND CONFERENCE
Our mission is to inspire hospitality in others! Contact us today If you would like to inspire your organization or conference attendees to deliver exceptional service and build high-performing hospitality teams.
A Sample of Keynote Topics
Hospitality is THE “Bottom Line”
No matter where you are in the world, no matter what language you speak, the rituals of hospitality connect us all. Learn how the basic principles of hospitality can be implemented in any industry or sector to reshape UX (user experience), company culture and drive the bottom line.
The 54%: The Undiscovered Future Leaders of our Industry
Understand the importance of creating a support structure for identifying, developing and retaining female leadership talent within your hospitality organization. You will learn the actionable steps that can be implemented for creating a sustainable company culture of talent development.
Strike the Match! Reignite Your Team’s Passion for Hospitality
Burnout and frustration are common feelings for employees in our industry and high turnover is costly. Learn the actions you can take as an organization to inspire hospitality professionals to convert negative energy into engaging and fulfilling work the drives the bottom line.
Surviving A.I.: A Guide for the Future of Customer Service
Nowhere else in the world is technology more ubiquitous than it is in China, and customer service interactions are increasingly being replaced by A.I., mobile phones and facial recognition technology. Without a doubt, these trends will expand globally, and learn how to better equip your customer service teams to adapt, innovate and thrive in this new era of technology.
** Keynotes can be tailored to your event or organization. Please contact for more information.