THE FORUM'S PURPOSE
Hosted by Inspire Hospitality, this forum intends to bring together men and women in the hospitality industry, inspire them to continue to grow in their careers, and help them develop the future leaders within their teams.
PREPARE TO BE INSPIRED...
JW Marriott Hotel Shanghai at Tomorrow Square
JW's Ballroom, 5th Floor
12:30 – 13:45
13:45 – 14:00
Registration and Coffee Break
Elizabeth Espinosa, Founder & CEO, Inspire Hospitality
14:00 – 14:15
Opening Keynote: Break-out of the Mid-Management Mentality (M-M-M)!
Catherine Souders, International Director of Operations, Asia, Red Lobster
At some point in our careers, we may struggle to see the “bigger” picture and only see the immediate tasks ahead or the challenges caused when working with another department. Our keynote speaker will share with us the skills we need to be able to break out of this M-M-M!
14:15 – 15:30
Strike the Match: Know Your Business (Interactive Workshop #1)
Theresa Hudzinski, Senior Manager, Workforce Management, Shanghai Disney Resort
As we become more senior leaders, we are not only measured on how well our teams deliver customer service, but on how well we run the overall business. In order to be successful in our hotel, restaurant or business, we need to first understand the key metrics for success and identify the tools available for us to drive these performance measures. In this workshop, we will help you to understand how to define your business and key performance indicators so you can be confident to guide your teams.
15:30 – 15:55
15:55 – 17:10
Coffee Break (Raffle #1)
Share the Flame: Delegate and Engage Your Teams (Interactive Workshop #2)
Jenny Zhang, General Manager, Bellagio by MGM Shanghai
No goal can be achieved without our teams! Does your team know their specific goals and the “why” of their work? In this workshop, you will learn and practice how to effectively assign goals and delegate tasks that will help drive team engagement.
17:10 – 17:25
Closing Keynote: Passing the Torch – The Power of Mentorship
Sonsy, Yuan Shuang, Director of Finance, The Shanghai EDITION Hotel
Senior levels of management across our industry have a disproportionate number of women. How can senior male and female leaders create an environment where junior employees are nurtured to excel and grow in their careers? How do we identify talent on our teams and what can we do to mentor them on their career journey?
17:25 – 17:40
A message from Captain Sharifah Czarena, Royal Brunei Airlines (Royal Brunei Airlines Raffle Prizes)
17:40 – 18:05
18:05 – 18:25
Closing and Group Photo
Fan the Flame: Growing Your Professional Network
Maureen Chen, Director of Sales – Event Booking Centre,
JW Marriott Shanghai Hotel at Tomorrow Square
Hospitality is the business of genuine care for people, and the “people-skills” we use can also help us grow in our careers. Maureen will share with us her best practices for building relationships that can expand your professional network and future career growth.
18:15 – 19:30
THE IWH FORUM 2020 ORGANIZING COMMITTEE
Annie Xuwei Li
Kok Chia Sin