OUR CLIENTS
China’s leading fitness brand, which in 2018 was added to the LVMH investment portfolio of L’Catterton
Will’s VIP Brand Operations Manual
Created Standard Operation Procedures for Operations, Sales, PT and Cleaning
Conducted service training in 3 VIP fitness locations
Created amenity and operations lookbooks
Created grooming lookbooks
Created Quality Audit templates and conducted secret shopper audits
Created Employee Recognition Program
Created New Employee Orientation Program and onboarding checklists
A pioneer in the luxury museum retail concept combining Art, People, Nature
Luxury Retail Standard Operating Procedures for 9 departments
SOP Service training for customer facing departments
Pre-opening Simulations for Customer Service, Sales, Cleaning and Emergency Procedures
Implemented Atiom mobile learning app
As the first hospitality concept under the K11 brand, we were honoured to create the following:
Defined the brand service culture
Created the New Employee On-boarding and Learning Journey with Facilitator’s Guides
Created Train the Trainer Program with Facilitator’s Guide
Aligned Standard Operating Procedures with Forbes 5 Star Standards
Coordinated the pre-opening countdown activities
Conducted pre-opening countdown simulations for F&B and Guest Stays
Implementation of ATIOM mobile learning app
Faculty Leadership Workshops
This is a leadership workshop tailored for YIHA Faculty to explore the skills required to strengthen leadership competencies for students as they prepare to enter the hospitality industry for employment.
Course Objectives:
Identify the leadership challenges student interns face when completing their internship and ways to prepare them for success
Identify the difference between the competencies and responsibilities of Team Leader, Supervisor, Manager, Department Head and Division Head
Review case studies for applying leadership skills in industry-related scenarios
Practice coaching methods for reinforcing leadership competencies
One Step Ahead is recognized as one of the leading holistic preparatory programs for Chinese middle school students seeking entrance to private high schools in the United States.
Public Speaking Student Mentor
Inspire Hospitality provides their students with public speaking, social interaction and interview skills training to help them be outstanding in all cross-cultural settings.
China Hospitality Education Initiative (CHEI)
a project of The J. Willard and Alice S. Marriott Foundation
The CHEI Challenge: Unlocking Career Success Student Competition
Regional Competition Judge, October 2017
National Competition Finalist Teams’ Mentor, May-July 2018
Writer
CHEI “Welcome Home” Blog
STR Data Report for Teachers’ Use in Classroom
