OUR CLIENTS

China’s leading fitness brand, which in 2018 was added to the LVMH investment portfolio of L’Catterton

Will’s VIP Brand Operations Manual

 

Created Standard Operation Procedures for Operations, Sales, PT and Cleaning

 

Conducted service training in 3 VIP fitness locations

 

Created amenity and operations lookbooks

 

Created grooming lookbooks

 

Created Quality Audit templates and conducted secret shopper audits

 

Created Employee Recognition Program

 

Created New Employee Orientation Program and onboarding checklists 

A pioneer in the luxury museum retail concept combining Art, People, Nature

Luxury Retail Standard Operating Procedures for 9 departments

 

SOP Service training for customer facing departments

 

Pre-opening Simulations for Customer Service, Sales, Cleaning and Emergency Procedures

 

Implemented Atiom mobile learning app

As the first hospitality concept under the K11 brand, we were honoured to create the following:

Defined the brand service culture

 

Created the New Employee On-boarding and Learning Journey with Facilitator’s Guides

  

Created Train the Trainer Program with Facilitator’s Guide

 

Aligned Standard Operating Procedures with Forbes 5 Star Standards

 

Coordinated the pre-opening countdown activities

 

Conducted pre-opening countdown simulations for F&B and Guest Stays

 

Implementation of ATIOM mobile learning app

Faculty Leadership Workshops

 

This is a leadership workshop tailored for YIHA Faculty to explore the skills required to strengthen leadership competencies for students as they prepare to enter the hospitality industry for employment. 

Course Objectives:

 

Identify the leadership challenges student interns face when completing their internship and ways to prepare them for success

 

Identify the difference between the competencies and responsibilities of Team Leader, Supervisor, Manager, Department Head and Division Head

 

Review case studies for applying leadership skills in industry-related scenarios

 

Practice coaching methods for reinforcing leadership competencies
 

One Step Ahead is recognized as one of the leading holistic preparatory programs for Chinese middle school students seeking entrance to private high schools in the United States. 

Public Speaking Student Mentor

 

Inspire Hospitality provides their students with public speaking, social interaction and interview skills training to help them be outstanding in all cross-cultural settings.  

China Hospitality Education Initiative (CHEI) 
a project of The J. Willard and Alice S. Marriott Foundation

The CHEI Challenge: Unlocking Career Success Student Competition

Regional Competition Judge, October 2017

National Competition Finalist Teams’ Mentor, May-July 2018


Writer

CHEI “Welcome Home” Blog

STR Data Report for Teachers’ Use in Classroom